HOW DO I USE & TAKE CARE OF MY WOODENWARE?
Our woodenware is made to be used everyday. It will develop a patina over time like a well-loved cutting board. With proper care your woodenware should last for years.
Woodenware is suitable for both hot and cold foods.
Hand wash your item in warm soapy water, rinse, and dry in a dish rack upside down. Do not soak or put in a dishwasher.
Wooden items can retain flavors so keep your coffee cup separate from your wine cup.
Our woodenware is finished with non-toxic milk paint and food grade oil that hardens and cures, thereby protecting the wood. At first there may be some oil flavor present which will fade with use. After use and washing it may need re-oiling. Simply wipe down with flax or walnut oil, let sit for a few minutes then wipe off the excess and air dry.
Remember wood is alive and moves when moisture fluctuates in the environment. To maintain stability in the long term, avoid drastic changes in moisture and use your woodenware daily. If you live in a desert climate or have dry winters take care that your woodenware maintains an average humidity. Do not pour hot boiling water into a dry cup or bowl.
Do not use abrasives on milk painted surfaces. Some white bloom may occur on milk painted items due to its mineral content. Rub with oil and the spots should fade.
It may be necessary to “break in” your drinking vessel during the first week in order to acclimate it from our drying box to your home environment. Once or twice daily, fill with water, let sit for a minute or two, then dump it out. It should then be ready to use for hot/cold liquids.
Sometimes your drinking vessel may weep around the base during initial use. This can be normal and may seal through time. If not, pour 2-3 tablespoons of finely ground coffee or tea into the cup, add very warm water (but not boiling), fill the cup halfway with liquid, and stir frequently for half a day’s time. After the day, dump out the liquid and use your cup. This should seal the pores. If not, repeat.
Do not let liquids sit in cup overnight or for more than a few hours. Do not leave cup soaking in water.
Each wooden item is unique. Axe marks, variations in grain, color, and shape are normal signs of a handmade object.
On rare occasions, there can be anomalies in the wood beyond our control including cracking or leaking that makes the cup or bowl useless. If this were to happen in the first two weeks of use, please contact us with a photo.
If your woodenware develops a crack or leak that makes it unusable within the first two weeks of purchase/delivery we will replace it. Please send a photo with your replacement request. Between two weeks and 6 months we can offer you 50% of the value of your item toward a future purchase, except for items marked FINAL SALE. If you are unsatisfied with any item, you may return it in good condition for a refund within two weeks of purchase/delivery, shipping and return shipping is not included. Please send us an email to begin the replacement/refund process.
WHEN WILL I RECEIVE MY ORDER?
If you ordered a “made-to-order” item please allow 4-6 weeks delivery unless otherwise noted in the item description. JAPAN FUNDRAISER items will be delivered as they are ready. Expected delivery will be between Spring and Autumn of 2019. All other items are packed and shipped within a week of ordering.
Items ship USPS Priority Mail within the US and USPS First Class Mail International everywhere else within one week of purchase, unless otherwise noted. Please refer to descriptions which note specific shipping timelines for made-to-order and special items. Customers receive an email with a tracking number when the item is shipped. We are not responsible for VAT or other charges that may affect international customers.
A NOTE ABOUT URUSHI LACQUER
Urushi Lacquer has been used for thousands of years in Asia. It is made from the sap of the Urushi tree in the same family as poison oak and ivy. It may be the strongest most durable natural finish on the planet. It is resistant to high temperatures, strong acids, alcohol, and prevents mold and mildew. We have received training in the safe application and curing of urushi lacquer. Cured lacquer is safe and inert, however, in rare cases a person may develop an allergic reaction to this finish. People who are extremely sensitive to urushiol should use caution. By purchasing this product, the customer agrees to use it at their own risk and hold Woodspirit Handcraft harmless. Further information can be found here.